
Case Study: Bilingual Healthcare Support Services
Challenge
A renowned neurological care center in Texas, serving a large Hispanic patient population, faced persistent operational inefficiencies due to:
- Time zone mismatches and language barriers with an offshore call center.
- The need for bilingual healthcare support services to effectively communicate with patients in English and Spanish.
- High operational costs from an in-house call team at over $20/hour, which proved unsustainable under increasing financial pressure.
The center required a cost-effective solution that could maintain superior service quality while significantly reducing expenses.
Solution
With FYDI Medical Agents managing patient interactions:
- Bilingual Healthcare Support Services: Managing patient communications with fluency in English and Spanish.
- The care center is projected to save approximately $120K annually.
- Patient response times improved, and communication issues were minimized.
- A more streamlined workflow enhanced operational efficiency.
The partnership yielded an ROI of over 6X, encouraging the care center to expand the use of FYDI agents for billing and administrative support, further driving efficiency and reducing costs.
Outcome
With FYDI Medical Agents managing patient interactions, the care center is projected to save around $120K annually. In addition to these savings, the center experienced improved patient response times, fewer communication issues, and a more streamlined workflow.
The partnership yielded an ROI of more than 6X, and the neurological center plans to expand the use of FYDI agents for billing and administrative support, further reducing costs and driving efficiency.
Why Choose FYDI for Bilingual Healthcare Support Services?
FYDI specializes in delivering:
- Bilingual Patient Support Services: Tailored to meet the needs of diverse patient populations.
- Cost-Effective Solutions: Helping healthcare providers save significantly without compromising quality.
- Operational Excellence: Streamlined workflows to enhance service delivery.
External Resource: Explore how bilingual support improves healthcare outcomes.