Privacy Policy for FYDI Global

Last Updated: [9.22.2024]

At FYDI Global, we are committed to protecting the privacy and security of our clients, website visitors, and employees. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, www.fydiglobal.com, and our services.

1. Information We Collect

We collect personal information to provide and improve our services, communicate with you, and ensure compliance with legal obligations. The information we collect may include:

• Personal Identification Information: Name, email address, phone number, job title, company name, and other contact details.
• Technical Data: IP address, browser type, operating system, device type, and other usage data collected through cookies and similar technologies.
• Financial Information: Payment details for services rendered, including invoices and payment history.
• Communication Data: Records of your communications with us, including emails, chat messages, and call recordings.
• Client Data: Information related to our clients’ business processes, customer data, and other data necessary for BPO services.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide, maintain, and improve our BPO services.
• To communicate with you regarding inquiries, support requests, or service updates.
• To process payments and manage billing.
• To ensure compliance with legal obligations, including audits and reporting requirements.
• To improve our website and enhance user experience through analytics.
• To detect, prevent, and address technical issues or security incidents.

3. How We Share Your Information

FYDI Global does not sell your personal information. However, we may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist in delivering our services, such as IT support, payment processors, and data storage providers. These providers are contractually bound to protect your data. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Legal Compliance: We may disclose your information if required by law, court order, or government request.
• Business Transfers: If FYDI Global undergoes a merger, acquisition, or sale, your information may be transferred as part of the business assets.

4. International Data Transfers

As a global company, FYDI Global may transfer your data to countries outside your country of residence, including countries that may not have the same data protection laws. In such cases, we ensure appropriate safeguards are in place to protect your information.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

6. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction: You have the right to request access to your personal data and correct any inaccuracies.
• Deletion: You can request the deletion of your personal data under certain circumstances.
• Objection and Restriction: You may object to or request the restriction of processing your personal data.
• Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Withdraw Consent: If we rely on your consent for processing, you may withdraw it at any time.

To exercise your rights, please contact us at [contact@fydiglobal.com].

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

10. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. Please review the privacy policies of any third-party sites you visit. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with the updated date. Your continued use of our website and services after changes have been posted will constitute your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

FYDI Global Email: [business@fydiglobal.com]