FYDI Global Outsourcing Solutions for Lexin

Objective

Lexin, a leading digital technology service provider in China and a publicly listed company on NASDAQ since December 2017, sought to enhance its Spanish language services and improve data integration to support global expansion. To meet the growing demand and deliver exceptional customer experiences, Lexin required a trusted outsourcing partner to streamline operations and optimize service delivery.

The challenge was to manage Spanish-speaking customer support while achieving seamless data integration for improved performance.

Plan: How FYDI Global Delivered Outsourcing Solutions

FYDI Global partnered with Lexin to develop a customized cooperation program tailored to their unique requirements. Our strategy focused on delivering high-quality Spanish language services and improving operational efficiency through specialized solutions. Key initiatives included:

• Enhanced Customer Support: Managing Lexin’s Spanish language services to deliver seamless, responsive support.
• Improving Data Integration: Implementing specialized tools to streamline and optimize data integration processes.
• Customized Performance Solutions: Ensuring consistent delivery of top results by aligning operations with Lexin’s metrics and performance goals.

Through this tailored approach, FYDI Global enabled Lexin to focus on expanding its global digital technology services without compromising service quality.

Results: Lexin’s Success with FYDI Global

In just one year of collaboration, FYDI Global achieved significant results for Lexin’s Spanish-speaking markets:

• Top Ranking in Data Integration: FYDI Global secured the #1 position in data integration metrics, enhancing Lexin’s operational performance.
• Improved Customer Support: Spanish-speaking customers received seamless and efficient service, driving higher satisfaction.
• Operational Efficiency: Customized outsourcing solutions allowed Lexin to streamline operations and focus on global expansion.
• Increased Recovery Rate: The percentage of recoveries went up significantly with FYDI Global.
• Customer Satisfaction Score: An increase in customer satisfaction was denoted. 
• Reduction in Call Abandonment: FYDI helped lower the rate of abandoned calls. 
• Increased First Rate Call Resolution: FYDI Global helped increase our first call resolution.
• Compliance rating: Under FYDI Global our compliancy rating was A+. 

The successful implementation of FYDI Global’s solutions has played a pivotal role in Lexin’s ongoing success, enabling them to deliver high-quality customer experiences and maintain a strong market presence.

Why Choose FYDI Global for Outsourcing Solutions?

At FYDI Global, we specialize in delivering tailored outsourcing solutions to meet the unique needs of growing businesses. Our expertise in customer support services, data integration, and multilingual solutions empowers organizations to achieve:

• Seamless Operations: Reliable support across languages and markets.
• Improved Efficiency: Customized strategies aligned with your performance goals.
• Global Growth: Scalable solutions to help your business expand effectively.
• Debt Collection: FYDI Global manages your debt collection. 

“FYDI Global has consistently delivered measurable results—improving recovery rates, boosting customer satisfaction scores, reducing complaint volumes, increasing first call resolution, and lowering call abandonment rates.”

Get Started with FYDI Global Today

Discover how FYDI Global can help streamline your operations and enhance customer experiences through tailored outsourcing solutions.