Challenge
Funerales a mi Manera, a Texas-based funeral service provider, faced a critical challenge in their telemarketing and appointment-setting operations. The company needed a bilingual agent who could effectively communicate with both English and Spanish-speaking clients, ensuring better engagement and appointment scheduling. Prior to implementing a solution, the in-house sales team struggled with limited appointment opportunities, receiving only four appointments per week. Additionally, missed calls and delayed responses led to lost prospects and inefficiencies in customer communication.
Solution
By partnering with FYDI, Funerales a mi Manera onboarded a dedicated bilingual telemarketing agent. This strategic move significantly enhanced appointment-setting efficiency. Weekly appointments increased, marking a 50% improvement. The agent also reduced the no-answer call rate by ensuring every incoming call was promptly attended to and missed calls were followed up immediately. This improvement in call handling ensured that potential clients received timely responses and engagement.
Outcome
By partnering with FYDI, Funerales a mi Manera onboarded a dedicated bilingual telemarketing agent. This strategic move significantly enhanced appointment-setting efficiency. Weekly appointments increased, marking a 50% improvement. The agent also reduced the no-answer call rate by ensuring every incoming call was promptly attended to and missed calls were followed up immediately. This improvement in call handling ensured that potential clients received timely responses and engagement.
