Case Study: FYDI Global and Fintopia

Objective


Fintopia, a digital technology group focused on big data and artificial intelligence, sought to improve the quality and efficiency of its consumer finance services across China, Southeast Asia, Latin America, and Africa. With a commitment to delivering a more professional financial experience worldwide, Fintopia needed a BPO partner that could provide multilingual support and help them scale operations, particularly in the Spanish and Indonesian markets.

 

Plan


To meet Fintopia’s objectives, FYDI Global developed a comprehensive outsourcing solution tailored to the company’s needs. We provided specialized customer support in both Spanish and Indonesian, ensuring that Fintopia could deliver seamless financial services across its target markets. Our team also leveraged advanced data management and analytics to ensure Fintopia’s services were top-ranked in terms of customer engagement and service quality. Throughout the partnership, FYDI worked closely with Fintopia to refine processes, ensuring continuous improvement and scalability.

 

Results


Over the course of our two-year partnership, FYDI Global has consistently ranked first in comprehensive data performance, contributing to Fintopia’s success in consumer finance markets. Our multilingual support has enabled Fintopia to expand its presence and deliver a high-quality financial experience to users in Southeast Asia and Latin America. As a result, Fintopia has seen improved customer satisfaction, operational efficiency, and increased market penetration, aligning with their goal of revolutionizing the financial services industry through technology.