Global BPO Service Provider

Building a good customer
experience does not happen
by accident.

It happens by Design

Who Is FYDI Global

The global BPO service provider and call center, FYDI, was established in 2018 and is headquartered in Tustin, California. Since its establishment, it has provided multilingual call center services and comprehensive business process outsourcing (BPO) for numerous well-known companies worldwide.

FYDI operates eleven centers in eight countries: the United States, Ecuador, Mexico, Egypt, Indonesia, and Morocco. These centers have a total of approximately 4,000 seats and employ more than 4,000 professionals from over 40 nationalities. FYDI offers 24/7 support in languages such as Spanish, English, Chinese, Arabic, and French, among others.

Your Happiness Is Our Success

Customer Experience Strategy and Optimization

Contact Center
Operations

Revenue Generation

Back Office Support

Digital Transformation

FYDI Event Community

Customers First. Always.

We build relationships, not just transactions.

We Never Close

Our dedicated team is available 24/7 to ensure your business never misses an opportunity. With around-the-clock support, we provide seamless customer interactions and maintain your operations day and night, so you can focus on what matters most.

Manage Your Callers

Take control of every customer interaction with our comprehensive call management solutions. From routing and queuing to detailed reporting, we help you streamline communication and ensure that every caller receives the attention they deserve.

Customer Service Priority One

Your customers are our top priority. We deliver exceptional customer service that not only meets but exceeds expectations, fostering loyalty and satisfaction with every interaction. Trust us to put your customers first, every time.

Expert Care with Every Interaction

Every customer interaction is handled with expert care, ensuring high-quality service and satisfaction. Our team delivers personalized, attentive support that helps build lasting relationships and trust with your clients.

Tailored Solutions for Every Business Need

We provide customized solutions to fit the unique needs of your business. From customer service to back-office operations, we tailor our services to optimize your performance and maximize efficiency.

Customer-Centric

At FYDI Global, we are all about being customer-centric. That means putting our customers' needs, preferences, and satisfaction at the heart of everything we do.

Exceeding your expectations, consistently.

Our commitment to excellence ensures that every interaction, every project, and every goal is achieved with exceptional quality and unwavering reliability.

Service that’s personal, not just transactional.

At the heart of our service is a genuine commitment to understanding and meeting your unique needs. We focus on building lasting relationships, offering personalized attention that goes beyond the ordinary to make sure you feel valued and supported every step of the way.

FYDI Global is
here for you!

Take advantage of our 30-day free trial and experience our services with no commitment. We believe in earning your trust by letting you see firsthand the quality and dedication we bring to every interaction. This trial period is designed to give you the confidence that we are the right partner for your needs, with no risks and no strings attached.

The Many Benefits of Agile Outsourcing

0 %

Rentention Rate

Languages

Locations

Employees

Creating a great customer experience is crucial for any business

96% of customers will not use a company again after a negative experience

COMPANY

LEGAL

Modern Day Slavery Statement

Accessibility Statement

CONTACT US

FYDI Global
17782 17th St Ste W206 Tustin, CA 92780

Phone: (657) 235-8849

Email: business@fydiglobal.com

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