FAQs

Free Quote Submission
Upon completing our free quote form, you'll provide essential information that enables us to better understand your needs and how we can assist you.
Initial Meeting
Following a review of your requirements and ensuring alignment with our services, we'll schedule a meeting. This session allows us to delve deeper into your needs and conduct a thorough business analysis.
Business Analysis
Crafting tailored solutions for your company is our priority. Through a comprehensive business analysis, we pinpoint critical areas where our services can offer maximum efficiency and benefit.
Assessment
Meticulously assessing your requirements, we determine the optimal number of agents for your team and identify the necessary technology for implementation. Compliance needs and feasibility are considered in this phase. We then create a customized pricing quote based on your specific requirements.
Contract Finalization
Collaboratively finalizing the contract marks the official beginning of our partnership. Your specific needs and our proposed solutions are documented, ensuring a clear understanding of the partnership terms.
Meet The Team
Once the contract is sealed, you'll be introduced to your dedicated project manager. They will coordinate a recruitment assessment and training plan, working closely with you to gather standard operating procedures(SOPs) and other essential training resources.

We provide round-the-clock customer support utilizing cutting-edge tools and technology. Opting for our outsourcing services ensures you'll be assigned a dedicated project manager and a proficient team to manage your processes. We maintain constant communication, keeping you informed regularly through detailed progress.

Our diverse team offers services in up to 12 languages, including Spanish, English, Chinese, Arabic, Malay, German, French, and Indonesian.
Rest assured when choosing FYDI for your business needs, and here's why. Similar to your expertise in your industry, FYDI meticulously selects and trains experts in operational processes, ensuring a significant impact on your business outcomes. With a wealth of experience in business process outsourcing and a track record of successfully serving over 100 clients, FYDI has consistently demonstrated its ability to assist complex organizations in enhancing efficiency, improving customer relationships, and reducing costs.
We provide a wide range of BPO solutions and multilingual call center services. You have the flexibility to outsource various front-office and back-office business, including customer success, technical support, data entry & processing, content review and image moderation, or professional back-office services. We have a solution for your needs:
- Data entry
- Online customer service
- Billing support
- Payroll
- Outbound and inbound telemarketing
- IT support
- Content review
- Quality assurance
- Commercial debt collection

Absolutely, our facilities operate around the clock, seven days a week, including holidays.

Consider outsourcing a service when tasks are beyond your core competency, scaling support teams hinders your primary mission during growth, or when prioritizing growth strategy and cost reduction becomes crucial. Signs include spikes in call volume, consistent overflow leading to prolonged customer wait times, and challenges scaling staff for supplementary functions.
After choosing FYDI for your outsourcing, just click the 'Free Quote' button at the top right of the website and fill out the inquiry form. We'll respond quickly once we receive your request.

We cater to a diverse range of industries, offering services in:

-Healthcare
-Legal
-Transportation
-Logistics
-Finance
-Commercial services (debt collection, real estate, property management, construction, energy & utilities)
-Leisure & travel
-E-commerce
-Gaming

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